Digitalization without simplification and process optimization is a pitfall all too common for organizations seeking to "go paperless" by modernizing and innovating based on the promise of new technologies. In this whitepaper, James Choi, our Senior Vice President, Chief Information and Marketing Officer, explains that true digital transformation should focus on transforming the experience to reduce complexities, be more customer-centric, and optimize business processes by applying process improvement principles.
Digitalization without simplification and process optimization is a pitfall all too common for organizations seeking to "go paperless" by modernizing and innovating based on the promise of new technologies. In this whitepaper, James Choi, our Senior Vice President, Chief Information and Marketing Officer, explains that true digital transformation should focus on transforming the experience to reduce complexities, be more customer-centric, and optimize business processes by applying process improvement principles.
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