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Life @ Samsung Biologics

Our Story: Driven. For Client Satisfaction.

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In his first year at Samsung Biologics, Peter Lee noticed a common mission not only in his role at the Global Sales Operations Center but throughout the company: client satisfaction. As a group leader, he introduces clients to the end-to-end services and innovative capabilities Samsung Biologics has to offer. But what’s even more vital is that he works to make those connections last.

Whether promoting the company’s new Plant 4 capabilities or how our teams work seamlessly to meet every need, he discusses how our integrated business model can unlock the potential and value in every part of the client experience.

 

 

 

What are your job responsibilities at Samsung Biologics?
My main responsibility here at Samsung Biologics is to bring in new business. Making cold calls to potential clients, meeting clients through teleconferences, attending global healthcare conferences, and working with clients side by side so that we can form a long-term, professional working relationship for the future.

 

 

What makes Samsung Biologics so unique?
If you compare Samsung Biologics to any other CDMO company, it is amazing to see how much we have grown from our first plant and now we are in the process of constructing our latest plant number 4. Evidently, this is a very impressive track record...We proudly offer end-to-end services. What that means is that we work with clients from the early stage of cell line development to the final drug product. We support our clients in the clinical and commercial DS manufacturing, have the capability for aseptic fill-finish services, and finalize it all with biosafety testing services. So when clients work with Samsung Biologics, they don’t have to look elsewhere to perform any additional services. We can truly say that we are a one-stop shop to all of our clients.

 

 

What are some of the advantages Plant 4 will offer to clients?

The reason that our clients are excited about our newest plant is that we are able to offer the world’s biggest manufacturing capacity at 256,000L. We are able to provide various bioreactor scales from 2,000L, 10,000L, and 15,000L, so our clients have the flexibility of choosing [their preferred scale] whatever stage they may be in. Therefore, Samsung Biologics is not fitting your products into what matches us but what matches your products’ manufacturing needs, based on a number of factors such as annual demand and titer/yield to properly fit each client to various bioreactor scales. I think that is one of the biggest advantages. Because of the pandemic, a lot of CDMOs are very limited in offering available capacities to clients. That’s why it is so remarkable that we will be able to bring this new plant to commission in 2023, so that we can accommodate and help our clients bring medicines to patients.

 

 

How do we integrate all these services for client satisfaction?

I think there is a reason why Samsung Biologics has grown and matured relatively faster compared to other CDMO companies. The reason is that Samsung Biologics really tailors our services to our clients. What that means is that because we have worked with so many clients—global clients, not just local clients—we understand what their needs are. We have dedicated members from MSAT, manufacturing, project management, quality, and other teams that work as one team.

 

 

What is one of the best practices that we’re doing to maximize client satisfaction?

There are many practices that Samsung Biologics offers to our clients. Open communication, transparency, and adaptability. The reason I say adaptability is that because of the global pandemic and with global travel being restricted, we were still able to accommodate our clients with Live Virtual Tour. As a matter of fact, the first FDA inspection was accomplished virtually here at Samsung Biologics. So despite the global pandemic, we were able to offer different solutions for clients so that their business can continue without any interruption.

 

 

What do you love most about working at Samsung Biologics?

The people are really passionate, especially about the company. As we are expanding our footprint worldwide, including the recent opening of the San Francisco CDO R&D Center, we also have plans to expand to the US East Coast, Europe, and China. There will be many opportunities in the future for all the employees to play a crucial part to become a global CDMO leader. I feel the passion and energy from everyone here at Samsung Biologics and every employee wants to play a role and help Samsung Biologics to become a better company that can address and identify all patients’ needs in the future.

 

 

What makes Samsung Biologics’ culture unique?

I would say Samsung Biologics is unique in a way that every time I come to work here, I feel a positive vibe from every employee that I encounter…The company itself and the executives are really encouraging employees to learn about their roles, and then work closely with other teams so that they can be a resource to one another. As part of our culture here at Samsung Biologics, we always say yes—so whenever a junior member asks a question or says “I need your support,” we always put our things aside and try to help. What that tells me is that we really want to grow as a company, and the main resource is our employees. I can sincerely feel that our management is putting so much investment into our employees.

 

 

When you hear the phrase “Driven. For Life.” what comes to mind?

When I hear “Driven. For Life.”, it reminds me that Samsung Biologics cares about patients all over the world. For me, this translates to enjoying [every aspect of] my life, and that no obstacle is going to stop me from doing what I love the most.



Related Contents 


Whitepapers Monoclonal Antibody Manufacturing: Build Or Outsource?

Interview Creating Lasting Connections

%BD%E6%B3%D7%C0%CF(EN)_%BC%F6%C1%A4.jpg
 

In his first year at Samsung Biologics, Peter Lee noticed a common mission not only in his role at the Global Sales Operations Center but throughout the company: client satisfaction. As a group leader, he introduces clients to the end-to-end services and innovative capabilities Samsung Biologics has to offer. But what’s even more vital is that he works to make those connections last.

Whether promoting the company’s new Plant 4 capabilities or how our teams work seamlessly to meet every need, he discusses how our integrated business model can unlock the potential and value in every part of the client experience.

 

 

 

What are your job responsibilities at Samsung Biologics?
My main responsibility here at Samsung Biologics is to bring in new business. Making cold calls to potential clients, meeting clients through teleconferences, attending global healthcare conferences, and working with clients side by side so that we can form a long-term, professional working relationship for the future.

 

 

What makes Samsung Biologics so unique?
If you compare Samsung Biologics to any other CDMO company, it is amazing to see how much we have grown from our first plant and now we are in the process of constructing our latest plant number 4. Evidently, this is a very impressive track record...We proudly offer end-to-end services. What that means is that we work with clients from the early stage of cell line development to the final drug product. We support our clients in the clinical and commercial DS manufacturing, have the capability for aseptic fill-finish services, and finalize it all with biosafety testing services. So when clients work with Samsung Biologics, they don’t have to look elsewhere to perform any additional services. We can truly say that we are a one-stop shop to all of our clients.

 

 

What are some of the advantages Plant 4 will offer to clients?

The reason that our clients are excited about our newest plant is that we are able to offer the world’s biggest manufacturing capacity at 256,000L. We are able to provide various bioreactor scales from 2,000L, 10,000L, and 15,000L, so our clients have the flexibility of choosing [their preferred scale] whatever stage they may be in. Therefore, Samsung Biologics is not fitting your products into what matches us but what matches your products’ manufacturing needs, based on a number of factors such as annual demand and titer/yield to properly fit each client to various bioreactor scales. I think that is one of the biggest advantages. Because of the pandemic, a lot of CDMOs are very limited in offering available capacities to clients. That’s why it is so remarkable that we will be able to bring this new plant to commission in 2023, so that we can accommodate and help our clients bring medicines to patients.

 

 

How do we integrate all these services for client satisfaction?

I think there is a reason why Samsung Biologics has grown and matured relatively faster compared to other CDMO companies. The reason is that Samsung Biologics really tailors our services to our clients. What that means is that because we have worked with so many clients—global clients, not just local clients—we understand what their needs are. We have dedicated members from MSAT, manufacturing, project management, quality, and other teams that work as one team.

 

 

What is one of the best practices that we’re doing to maximize client satisfaction?

There are many practices that Samsung Biologics offers to our clients. Open communication, transparency, and adaptability. The reason I say adaptability is that because of the global pandemic and with global travel being restricted, we were still able to accommodate our clients with Live Virtual Tour. As a matter of fact, the first FDA inspection was accomplished virtually here at Samsung Biologics. So despite the global pandemic, we were able to offer different solutions for clients so that their business can continue without any interruption.

 

 

What do you love most about working at Samsung Biologics?

The people are really passionate, especially about the company. As we are expanding our footprint worldwide, including the recent opening of the San Francisco CDO R&D Center, we also have plans to expand to the US East Coast, Europe, and China. There will be many opportunities in the future for all the employees to play a crucial part to become a global CDMO leader. I feel the passion and energy from everyone here at Samsung Biologics and every employee wants to play a role and help Samsung Biologics to become a better company that can address and identify all patients’ needs in the future.

 

 

What makes Samsung Biologics’ culture unique?

I would say Samsung Biologics is unique in a way that every time I come to work here, I feel a positive vibe from every employee that I encounter…The company itself and the executives are really encouraging employees to learn about their roles, and then work closely with other teams so that they can be a resource to one another. As part of our culture here at Samsung Biologics, we always say yes—so whenever a junior member asks a question or says “I need your support,” we always put our things aside and try to help. What that tells me is that we really want to grow as a company, and the main resource is our employees. I can sincerely feel that our management is putting so much investment into our employees.

 

 

When you hear the phrase “Driven. For Life.” what comes to mind?

When I hear “Driven. For Life.”, it reminds me that Samsung Biologics cares about patients all over the world. For me, this translates to enjoying [every aspect of] my life, and that no obstacle is going to stop me from doing what I love the most.


 

Related Contents 


Whitepapers Monoclonal Antibody Manufacturing: Build Or Outsource?

Interview Creating Lasting Connections 

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Effective Date: [30Dec2019]

This Privacy Policy illustrates how Samsung Biologics ("we", “our”, “us”) use and protect information you provide through your use of this website (the "Website") or our customer inquiry and recruitment services (collectively the “Services”).

Please read this Privacy Policy carefully and feel free to contact us if you have any questions, using the contact information provided in the Contact Us section below.

Information we may collect from you
1.Customer Inquiry

When you fill out the “Contact Us Form” on our Website, we may collect the following types of information:

  • Customer Inquiry information include Category, Information we may collect from you.
    Category Information we may collect from you
    Contact Us Mandatory Name, E-mail Address, Company Name, Occupation, Country, Areas of Interest, Inquiries/Comments
    Optional Any additional information you provide including but not limited to the job title
    Customer Inquiry information include Category, Information we may collect from you.
    Category Information we may collect from you
    Contact Us Mandatory Name, E-mail Address, Company Name, Occupation, Country, Areas of Interest, Inquiries/Comments
    Optional Any additional information you provide including but not limited to the job title

    Access log and website usage information collected through cookies. For more information about how we use cookies on our Website, please see our Cookie Policy.

2.Recruitment

When you submit your application via “TalentPool” on our Website, we may collect the following types of information:

  • Recruitment infomation include Category, Information we may collect from you.
    Category Information we may collect from you
    Talent Pool Mandatory Name, E-mail Address, Country, Areas of Interest, Resume
    Optional Any additional information you provide including but not limited to personal profiles on SNS
    Application Form
    (in Korean)
    Mandatory Name, Date of Birth, Address, E-mail, Contact Number,
    Education History (Name of School, Major, Enrollment Year/Month, Graduation Year/Month, Location), Employment History (Employment Period, Company, Job Title, Job Scope, Major Task), Language, Miscellaneous (Military Status, Reason for Exemption, Veteran Status)
    Optional Any additional information you provide including but not limited to research career, special qualifications and licenses, personal profiles on SNS.
    Recruitment infomation include Category, Information we may collect from you.
    Category Information we may collect from you
    Talent Pool Mandatory Name, E-mail Address, Country, Areas of Interest, Resume
    Optional Any additional information you provide including but not limited to personal profiles on SNS
    Application Form
    (in Korean)
    Mandatory Name, Date of Birth, Address, E-mail, Contact Number,
    Education History (Name of School, Major, Enrollment Year/Month, Graduation Year/Month, Location), Employment History (Employment Period, Company, Job Title, Job Scope, Major Task), Language, Miscellaneous (Military Status, Reason for Exemption, Veteran Status)
    Optional Any additional information you provide including but not limited to research career, special qualifications and licenses, personal profiles on SNS.

*No sensitive information will be collected.

How we use your information
1.Customer Inquiry

We may use the information we collect from you to conduct certain services or activities such as replying to inquiries, maintaining business records, and conducting market research.

2.Recruitment

In order to proceed with recruitment process and communicate status/result of job application(s).

Sharing information with third parties

We will not disclose your information to third parties for their marketing or business purposes without your consent. However, notwithstanding the above, we may disclose your information to the following entities for recruitment purposes:

  • Educational institutions in your application.
    Your information (name, date of birth, major, admission year, graduation year, etc.) may be disclosed to educational institutions named in your application.
  • Previous companies you worked for and reference check vendors.
    Your information (i.e. name) may be disclosed to your previous workplaces and reference check vendors.
  • Service providers.
    We may disclose your information to companies that provide Services on our behalf. These entities cannot use your information for purposes other than providing Services on our behalf.
  • Other parties when required by law or as necessary to protect our rights.
    There may be instances where we disclose your information to other parties:
    • - to comply with legal obligations or legally binding disclosure orders (such as a search warrant or other court/regulatory order);
    • - to verify or ensure compliance with the terms and policies governing our Services; and
    • - to protect the rights, property, or safety of us or any of our business partners or customers.
  • Other parties in connection with corporate transactions.
    We may disclose your information to a third party as part of a merger or transfer, or in the event of a bankruptcy.
  • Other parties with your consent or at your direction.
    In addition to the disclosures described in this Privacy Policy, we may disclose information about you to third parties when you consent to or request such disclosure.
Your Rights

To the extent permitted under applicable law(s), you may ask us to return, destroy, or correct any inaccuracies regarding your personal information. You may also ask us to restrict or limit our use of your personal information unless such restriction or limitation prevents us from complying with applicable law(s) or meeting a legal obligation.

However, your rights above may be limited in cases where your request would disclose personal information of a third party or where such a request would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to preserve or have legitimate interests in retaining. Other relevant exemptions may exist under the GDPR and national laws. We will inform you of the relevant exemptions when responding to your request. To make such a request concerning your rights set forth herein, please refer to the Contact Us section below.

International Transfer of Information

We are a company based in Korea, and your use of our Website and Services will involve the transfer, storage, and processing of your personal information in Korea. Please note that the information protection laws and other applicable laws of countries outside the European Economic Area (“EEA”), to which your information may be transferred, might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of EU Standard Contractual Clauses to safeguard the transfer of information outside of the EEA or other methods. For more information, please contact us at privacy.bio@samsung.com.

Data Retention

We will retain your personal information for a reasonable period of time that enables us to communicate with you, to provide you with Services, to maintain business records for audit purposes, to meet recordkeeping requirements under applicable law(s), to defend or bring any legal claims and to deal with any queries or complaints you may have.

Keeping Your Information Secure

We have put in place reasonable measures to safeguard the information we collect in connection with the Services. However, please note that although reasonable steps will be taken to protect your information, no website, internet transmission, computer system or wireless connection is 100% secure from any and all potential threats.

Personal Information – Children under the age of 13

The Services are designed for general audience and are not intended or directed to children.

For US Residents Only

In connection with the Services, we will not knowingly solicit or collect personal information from children under the age of 13. In the event we do collect such personal information inadvertently or unknowingly and we later learn about it, we will promptly delete such information. If you believe that children under the age of 13 may have provided personal information to us, please contact us using the Contact Us section of this Privacy Policy.

If You are an individual resident in the EU

We process your personal information on the legal grounds that the processing is :

  • Necessary for the performance of contractual obligation(s) between you and us, for example if we’re providing service(s) that you have requested;
  • Necessary for compliance with our legal obligations;
  • Necessary for our legitimate interests, such as preparing our communications to you and continuing to develop and improve our services; or
  • With your consent or at your direction.

If you do not provide certain information to us, we may, in some circumstances, be unable to comply with our obligations or provide you with the services that you request. We will inform you of the implications of not providing certain information.

As set forth in the “Your rights” section, you are entitled, in accordance with applicable law, to object to or request restriction of processing your personal information, and to request access to, correction of, or deletion of your personal information. When we use your information on the basis of your consent, you have the right to withdraw such a consent at any time. Any requests should be submitted in writing to the address listed below in the “Contact Us” section. You also have the right to file a complaint with data protection authorities.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the details below.

- Contact : 032-455-9829

- Email : privacy.bio@samsung.com

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” above and post the new Privacy Policy with a new date. We recommend that you review the Privacy Policy each time you visit our Website to stay informed of our most current practices and policies.

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