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Life @ Samsung Biologics

Our Story: Driven. For Client Satisfaction.

Driven. For Client Satisfaction. Peter Lee Group Leader(sales 2 Group) 

In his first year at Samsung Biologics, Peter Lee noticed a common mission not only in his role at the Global Sales Operations Center but throughout the company: client satisfaction. As a group leader, he introduces clients to the end-to-end services and innovative capabilities Samsung Biologics has to offer. But what’s even more vital is that he works to make those connections last.

 

Whether promoting the company’s new Plant 4 capabilities or how our teams work seamlessly to meet every need, he discusses how our integrated business model can unlock the potential and value in every part of the client experience.

 

 

What are your job responsibilities at Samsung Biologics?

My main responsibility here at Samsung Biologics is to bring in new business. Making cold calls to potential clients, meeting clients through teleconferences, attending global healthcare conferences, and working with clients side by side so that we can form a long-term, professional working relationship for the future.

 

 

What makes Samsung Biologics so unique?

If you compare Samsung Biologics to any other CDMO company, it is amazing to see how much we have grown from our first plant and now we are in the process of constructing our latest plant number 4. Evidently, this is a very impressive track record...We proudly offer end-to-end services. What that means is that we work with clients from the early stage of cell line development to the final drug product. We support our clients in the clinical and commercial DS manufacturing, have the capability for aseptic fill-finish services, and finalize it all with biosafety testing services. So when clients work with Samsung Biologics, they don’t have to look elsewhere to perform any additional services. We can truly say that we are a one-stop shop to all of our clients.

 

 

What are some of the advantages Plant 4 will offer to clients?

The reason that our clients are excited about our newest plant is that we are able to offer the world’s biggest manufacturing capacity at 256,000L. We are able to provide various bioreactor scales from 2,000L, 10,000L, and 15,000L, so our clients have the flexibility of choosing [their preferred scale] whatever stage they may be in. Therefore, Samsung Biologics is not fitting your products into what matches us but what matches your products’ manufacturing needs, based on a number of factors such as annual demand and titer/yield to properly fit each client to various bioreactor scales. I think that is one of the biggest advantages. Because of the pandemic, a lot of CDMOs are very limited in offering available capacities to clients. That’s why it is so remarkable that we will be able to bring this new plant to commission in 2023, so that we can accommodate and help our clients bring medicines to patients.

 

 

How do we integrate all these services for client satisfaction?

I think there is a reason why Samsung Biologics has grown and matured relatively faster compared to other CDMO companies. The reason is that Samsung Biologics really tailors our services to our clients. What that means is that because we have worked with so many clients—global clients, not just local clients—we understand what their needs are. We have dedicated members from MSAT, manufacturing, project management, quality, and other teams that work as one team.

 

 

What is one of the best practices that we’re doing to maximize client satisfaction?

There are many practices that Samsung Biologics offers to our clients. Open communication, transparency, and adaptability. The reason I say adaptability is that because of the global pandemic and with global travel being restricted, we were still able to accommodate our clients with Live Virtual Tour. As a matter of fact, the first FDA inspection was accomplished virtually here at Samsung Biologics. So despite the global pandemic, we were able to offer different solutions for clients so that their business can continue without any interruption.

 

 

What do you love most about working at Samsung Biologics?

The people are really passionate, especially about the company. As we are expanding our footprint worldwide, including the recent opening of the San Francisco CDO R&D Center, we also have plans to expand to the US East Coast, Europe, and China. There will be many opportunities in the future for all the employees to play a crucial part to become a global CDMO leader. I feel the passion and energy from everyone here at Samsung Biologics and every employee wants to play a role and help Samsung Biologics to become a better company that can address and identify all patients’ needs in the future.

 

 

What makes Samsung Biologics’ culture unique?

I would say Samsung Biologics is unique in a way that every time I come to work here, I feel a positive vibe from every employee that I encounter…The company itself and the executives are really encouraging employees to learn about their roles, and then work closely with other teams so that they can be a resource to one another. As part of our culture here at Samsung Biologics, we always say yes—so whenever a junior member asks a question or says “I need your support,” we always put our things aside and try to help. What that tells me is that we really want to grow as a company, and the main resource is our employees. I can sincerely feel that our management is putting so much investment into our employees.

 

 

When you hear the phrase “Driven. For Life.” what comes to mind?

When I hear “Driven. For Life.”, it reminds me that Samsung Biologics cares about patients all over the world. For me, this translates to enjoying [every aspect of] my life, and that no obstacle is going to stop me from doing what I love the most.

 

 

Related Contents 

 

Whitepapers Monoclonal Antibody Manufacturing: Build Or Outsource?

Interview Creating Lasting Connections

Driven. For Client Satisfaction. Peter Lee Group Leader(sales 2 Group) 

In his first year at Samsung Biologics, Peter Lee noticed a common mission not only in his role at the Global Sales Operations Center but throughout the company: client satisfaction. As a group leader, he introduces clients to the end-to-end services and innovative capabilities Samsung Biologics has to offer. But what’s even more vital is that he works to make those connections last.

Whether promoting the company’s new Plant 4 capabilities or how our teams work seamlessly to meet every need, he discusses how our integrated business model can unlock the potential and value in every part of the client experience.

 

 

What are your job responsibilities at Samsung Biologics?

My main responsibility here at Samsung Biologics is to bring in new business. Making cold calls to potential clients, meeting clients through teleconferences, attending global healthcare conferences, and working with clients side by side so that we can form a long-term, professional working relationship for the future.

 

 

What makes Samsung Biologics so unique?

If you compare Samsung Biologics to any other CDMO company, it is amazing to see how much we have grown from our first plant and now we are in the process of constructing our latest plant number 4. Evidently, this is a very impressive track record...We proudly offer end-to-end services. What that means is that we work with clients from the early stage of cell line development to the final drug product. We support our clients in the clinical and commercial DS manufacturing, have the capability for aseptic fill-finish services, and finalize it all with biosafety testing services. So when clients work with Samsung Biologics, they don’t have to look elsewhere to perform any additional services. We can truly say that we are a one-stop shop to all of our clients.

 

 

What are some of the advantages Plant 4 will offer to clients?

The reason that our clients are excited about our newest plant is that we are able to offer the world’s biggest manufacturing capacity at 256,000L. We are able to provide various bioreactor scales from 2,000L, 10,000L, and 15,000L, so our clients have the flexibility of choosing [their preferred scale] whatever stage they may be in. Therefore, Samsung Biologics is not fitting your products into what matches us but what matches your products’ manufacturing needs, based on a number of factors such as annual demand and titer/yield to properly fit each client to various bioreactor scales. I think that is one of the biggest advantages. Because of the pandemic, a lot of CDMOs are very limited in offering available capacities to clients. That’s why it is so remarkable that we will be able to bring this new plant to commission in 2023, so that we can accommodate and help our clients bring medicines to patients.

 

 

How do we integrate all these services for client satisfaction?

I think there is a reason why Samsung Biologics has grown and matured relatively faster compared to other CDMO companies. The reason is that Samsung Biologics really tailors our services to our clients. What that means is that because we have worked with so many clients—global clients, not just local clients—we understand what their needs are. We have dedicated members from MSAT, manufacturing, project management, quality, and other teams that work as one team.

 

 

What is one of the best practices that we’re doing to maximize client satisfaction?

There are many practices that Samsung Biologics offers to our clients. Open communication, transparency, and adaptability. The reason I say adaptability is that because of the global pandemic and with global travel being restricted, we were still able to accommodate our clients with Live Virtual Tour. As a matter of fact, the first FDA inspection was accomplished virtually here at Samsung Biologics. So despite the global pandemic, we were able to offer different solutions for clients so that their business can continue without any interruption.

 

 

What do you love most about working at Samsung Biologics?

The people are really passionate, especially about the company. As we are expanding our footprint worldwide, including the recent opening of the San Francisco CDO R&D Center, we also have plans to expand to the US East Coast, Europe, and China. There will be many opportunities in the future for all the employees to play a crucial part to become a global CDMO leader. I feel the passion and energy from everyone here at Samsung Biologics and every employee wants to play a role and help Samsung Biologics to become a better company that can address and identify all patients’ needs in the future.

 

 

What makes Samsung Biologics’ culture unique?

I would say Samsung Biologics is unique in a way that every time I come to work here, I feel a positive vibe from every employee that I encounter…The company itself and the executives are really encouraging employees to learn about their roles, and then work closely with other teams so that they can be a resource to one another. As part of our culture here at Samsung Biologics, we always say yes—so whenever a junior member asks a question or says “I need your support,” we always put our things aside and try to help. What that tells me is that we really want to grow as a company, and the main resource is our employees. I can sincerely feel that our management is putting so much investment into our employees.

 

 

When you hear the phrase “Driven. For Life.” what comes to mind?

When I hear “Driven. For Life.”, it reminds me that Samsung Biologics cares about patients all over the world. For me, this translates to enjoying [every aspect of] my life, and that no obstacle is going to stop me from doing what I love the most.

 

 

Related Contents 

 

Whitepapers Monoclonal Antibody Manufacturing: Build Or Outsource?

Interview Creating Lasting Connections

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